Welcome to New Penn Financial Online for Homeowners.

The New Penn Financial Loan Servicing team is committed to working with each of our customers to provide the highest level of service possible. We proudly serve borrowers from the New Penn Financial Family of Companies, including Rate30, Shelter Mortgage Company, Shelter Lending Services, Capital Partners Mortgage, Carolina One Mortgage, Conway Financial Services, Guaranty Mortgage Services, Partners United Financial, and Summit Home Mortgage.”

On the right, you'll find tools to help you manage your account; you can make a payment, access your account information, obtain mortgage help or chat live with a New Penn Financial representative. You can also call your New Penn Financial Customer Care Representative.

As with all financial accounts, please be wary of scammers and other individuals who may contact you falsely claiming they are with New Penn Financial. If you are suspicious of a call or e-mail you’ve received, please don’t give out any personal information and call us directly at (866) 317-2347.

  • When validating your identity on the phone we will never ask for more than the last 4 digits of your Social Security Number
  • While we may encourage you to make your payment on time, we will never pressure you to pay immediately via a credit card

New Penn Financial is proud to be a part of the Shellpoint LLC family.